Vacationing in Ocean City in 2013? Look for 2 New Insurance Options
Policies can protect against interrupted vacations and accidental damage charges.
For many Ocean City real estate agents, the real storm started when Hurricane Irene fizzled.
Tens of thousands of renters had their summer vacations interrupted in August 2011 when emergency management officials ordered an evacuation of the island as what was then a massive Category 3 hurricane bore down on the coast of southern New Jersey.
Even though the storm made landfall only 20 miles away, Irene spared Ocean City the worst of her fury. The storm hit on a favorable tide and never brought hurricane-force winds. But for the island real estate industry, the winds had just started to blow.
Families had signed contracts typically worth thousands of dollars for summer home rentals, and with their vacations cut short, they expected at least partial refunds.
With the storm arriving on a Saturday evening and passing through on the following Sunday morning, two sets of Saturday-to-Saturday rental cycles were interrupted. The mandatory evacuation order came on a Thursday evening, and rental offices could not begin to accept new tenants until the following Monday.
Some owners refunded their tenants. Some rental contracts included clauses that referenced natural disasters. Many owners did not issue refunds — and that left a lot of renters in limbo with real estate offices in the middle of year's worth of disputes.
"We were not prepared," said Gary Jessel, broker and president of Fox Real Estate, of the local real estate industry.
Jessel was part of a local group that explored options to address the confusion uncovered by Irene.
Vacation renters in 2013 will likely see two products of their research:
- Travel Insurance: New contracts will clearly spell out a tenant's responsibility to secure or waive a travel insurance policy. Tenants would be responsible for buying travel insurance for trip cancellations, interruptions or delays for natural disasters, medical emergencies and other reasons. Real estate offices will refer tenants to companies such as CSA Travel Protection, where premiums vary depending on a number of factors, including length of vacation and cost of rental.
- Accidental Damage Insurance: Unrelated to the hurricane, accidental damage insurance would replace the traditional security deposits required by most real estate offices. The insurance would cover anything from spills on carpets to damaged screen doors.
As with the vacations interrupted by Hurricane Irene, accidental damages have often put real estate offices in the middle of disputes between owners and tenants.
Tenants have been required to provide security deposits that range from $250 to $500 for their week's vacation.
But when damage occurs, tenants often make an effort to hide it — moving a chair over a carpet stain or concealing damage to an appliance. With the quick Saturday turnover from one tenant to the next, damage is not always discovered immediately. That leaves owners at a loss to know which tenants caused what damage.
"It creates an antagonistic situation," Jessel said.
Real estate offices hold security deposits until tenants and owners can agree.
The new policy would have tenants purchase a nonrefundable $50 accidental damage policy instead of placing a much larger security deposit.
"The net effect is that tenants will call right away to report damage (knowing that they're insured)," Jessel said. "And the agent will get out of the middle of disputes between owners and tenants."
Jim Waggoner, a vice president of Long & Foster Real Estate's Resort Rental Division, said his company replaced its "move-out deposits" (security deposits) with accidental damage insurance for vacation properties on the Maryland and Delaware coasts for several years ago.
"It's worked extremely well," Waggoner said. "Vacationers like it better even though it's non-refundable. I think they would rather go home happy than go home wondering if they're going to be hassled about a screen door."
As in New Jersey, Delmarva real estate agencies had trouble pinpointing damage with eight to 10 families typically occupying the same property over the course of a summer, Waggoner said.
But under the new accidental damage policies, tenants are not reluctant to report damage, he said, listing a sampling from the summer: broken glass in a microwave door, a curling iron hole in a comforter, bifold door repair, sofa repair and screen door repairs.
For Manny Avino, a Churchville, Pa., resident who owns four rental properties in Ocean City, the news that most major real estate agencies in Ocean City will adopt the new accidental insurance program came as a surprise.
He said he worries that owners will be forced to file claims to try to get reimbursed.
"The only thing I'm asking is for them to give us the choice," Avino said.
Jessel said the real estate company will be able to file the claim to relieve tenants of the responsibility. The property owner would not be responsible for filing claims on a tenant's policy.
vic
9:15 am on Friday, October 5, 2012
this new insurance policy only applies in cases of accidental damage. it will not reinburse an owner in cases where a tenant trashes a unit, punches in a wall, rips a screen, runs a fork across a table, or causes any other damage that does not occur strickly by accident. previously, renters would clean their unit before they left, as is required in the lease, because they did not want to lose their deposit. that is no longer the case. it will now take cleaners longer to turn over the units, and they will increase what they charge the owners.
the security deposit was supposed to protect the owners against damage to their properties, yet the owners had absolutely no imput into the decision to implement this worthless insurance plan. the renters will now have a choice of either buying this $50 accidental insurance policy or leaving a $1500 security deposit. how many renters do you believe will choose to leave a $1500 deposit? owners will now be forced to go to court to recover any damages caused by renters. what will that do for ocean city's image as america's friendliest family resort?
vic
9:32 am on Friday, October 5, 2012
why can't owners be given a choice in their listing agreement with the realtors: either they are willing to accept the new insurance policy or they choose to continue to require the traditional security deposit of $200 to $500.
Tom
6:06 pm on Friday, October 5, 2012
You do have the choice. I personally would not consider the insurance, I require a security deposit. This insurance will encourage more damage because irresponsible tenants will feel they are relieved of responsiblity for any damage. And in reality they might be.
Duffer
9:34 am on Friday, October 5, 2012
This is how rentals are done in the Outer Banks where storm cancellations are common. The insurance this year was $88. You have to accept or decline at the time you sign the lease. It is spelled out very clearly that if you decline and there is an evacuation that there will be no refund. You also do not pay a security deposit down there. Actually surprised to hear that its not been handled the same way here.
Jim Sofroney
10:37 am on Monday, October 8, 2012
Hi Duffer, Can you tell me the real estate agent you deal with that can provide you with $88 Travel Insurance. I can not find any coverage for close to that amount. jws@landisco.com Thanks
Duffer
10:58 am on Monday, October 8, 2012
I use Outer Beaches Realty. Their website is http://www.outerbeaches.com/
vic
9:39 am on Friday, October 5, 2012
this new $50 insurance policy will not cover inclement weather and evacuations. renters will have to buy an additional policy if they want to be covered for lost vacation time.
Manuel Avino
6:09 pm on Friday, October 5, 2012
Manny Avino
Since the reporter mentioned me personally, I am compelled to give you the perspective of the homeowners who hire the realtors to market their properties and pay their commissions.
It is obvious that this report was written to give the realtors perspective a favorable twist. When I was contacted by this reporter, I provided him with a lot more information/concerns than stated in the article. First, none of the information received from the real estate agents stated that they will file the claim. Secondly this was done without any input from the homeowners and therefore been forced on us. While the tenant is given the choice of buying the insurance or paying a $1500 security deposit, we the homeowners are not given the choice of whether we want to accept the damage insurance option or continue withholding security deposits.
I want to clarify that homeowners do not have a problem with tenants purchasing travel insurance. Travel insurance has nothing to do with damage insurance. Our only concern is damage insurance and the consequences it will have on us and our properties. We want the brokers to continue requiring security deposit and not have this replaced by damage insurance.
Manuel Avino
6:10 pm on Friday, October 5, 2012
We have the following concerns which were left out of this article.
1.) Security deposit is required because it makes the tenants more conscientious about not doing any damage to the home in order to have their security deposit returned. Now for the mere price of a $50 insurance policy, the tenants do not have to care about damages done during their stay. Obviously people take greater care of property when they have money to lose. If they have nothing to lose, tenants will be more careless about not damaging anything and replacing items that they have broken.
2.) Insurance only covers accidental damages not the Intentional damage that is sometimes done by the tenants.
3.) Besides maintaining our properties we will have to deal with the insurance companies to be reimbursed.
4.) The insurance policy will not cover additional cleaning charges by the cleaning companies when the properties are left in bad condition.
5.) Contrary to what the real estate brokers would like us to believe, this “Accidental Damage Insurance” does not benefit the homeowners at all.
Who does this benefit? The real estate brokers because they won’t have to deal with issuing security deposit refunds and the tenants who just have to pay $50 and not care if they or their children damage our properties.
Tom
6:14 pm on Friday, October 5, 2012
Actually I can't understand why owners continue to book through agents at all. For a small fraction of their cost you could list your property on one or more of the popular vacation rental sites on the internet. It is much easier and convenient for the owner and the tenant, and I personally have had no problem finding quality tenants.
Beachy Keen
7:48 pm on Friday, October 5, 2012
Manuel, I could not agree with you more. The only ones who will benefit from the forced accidental insurance are the realtors and the insurance company. Other than if there is truly major damage to a rental unit, the insurance is not worth forcing on potential renters. For 50.00 it not only relieves the renters of all obligation in keeping our units in good condition but it relieves the realtors of any obligation as they will defer to the so called insurance company for any claims that a homeowner might need to file. For as much as the realtors make on the commissions, it might have been good business to give owners the choice of requiring a security deposit or accepting the insurance policy. They can't seem to stop coming up with clever ways to rape the renters--60.00 processing fee, 50.00 accidental damage insurance, trip cancellation/evacuation insurance plus the cost of the rental. Jeez, I guess its not a good year for us homeowners to raise rates on our summer rentals............as far as booking through sources other than realtors, I charge a 400.00 security deposit and have never had a problem. I think it is nothing more than a big money maker for the realtors. The 250.00 security deposit was a joke but at least renters wanted to make sure that it was refunded at the end of their stay.
Beachy Keen
7:57 pm on Friday, October 5, 2012
One more thing, let's not forget that the realtors still get to solicit the renters as potential buyers----obviously there is no concern for the homeowners if there has been no discussion and no choice. The renters get a choice but not the homeowner who is expected to provide everything right down to beach tags. Does this insurance cover burned out AC from the renters cranking it down to 62, does it cover broken appliances, burnt pots and pans, ripped off vertical blinds, etc. etc. Does the policy cover rug cleaning at the end of the season as stains pile up or is a claim filed for every stain found on a Saturday turnover? Clogged washers from putting sandy towels and blankets in the wash?? Smoking inside the unit?? cracked decks from parties?? Sounds like their way or the highway if one uses the realtors to rent their properties. At least we know where we stand. I will rent less and use other sources. Perhaps I need to find out more information on specifically what is covered and what is not. How will accidental vs. intentional be defined? Too many questions not enough information.
Duffer
9:39 pm on Friday, October 5, 2012
I believe that in the Outer Banks the realtors build that accidental damage insurance into the rate of every rental. If you damage anything you have to declare the damage when you turn in the keys or else it will not be covered. The travel insurance is optional to the renter and is $88 from the realtor we use. We do not pay a security deposit down there.
Here is the stated policy on damage from the agency we use: "We have learned that our vacationers do not travel hundreds of miles to damage a home. At the same time, experience also tells us accidents can and will happen. Included with your rent is our Accidental Damage Program (ADP). Outer Beaches does NOT require a separate security deposit or a security deposit waiver fee in addition to the rent. Under ADP you will not be required to pay for accidental damage to the home or the personal property of the Owner contained within the Premises, up to a limit of $2,000 per reservation; Outer Beaches has undertaken this obligation as a part of our Property Management Agreement with the Owner. Damages exceeding $2,000 will be the responsibility of the Tenant. Click here for more information about ADP."
Food for thought.
Manuel Avino
3:52 am on Saturday, October 6, 2012
Manuel Avino
When you state that in the Outer Banks, if you damage anything you have to declare the damage when you turn in the keys or else it will not be covered. If a tenant forgets to declare a damage then who is responsible for the damage? If the damage is not accidental who pays for the damage?
Duffer
10:56 am on Saturday, October 6, 2012
The tenant is responsible. As someone who rents I prefer the way its done down there.
There is a lot more fine print on the actual lease document. The only things that are covered are legitimate accidental damage and you have to declare that damage in writing at check out. I don't have a lease handy. If I can find one I will post the fine print for you.
Manuel Avino
3:56 am on Saturday, October 6, 2012
Manuel Avino
I will not list any of my properties with the brokers that are forcing this on us and I encourage other homeowners to do the same. I had a lot of success obtaining tenants thru the vacation web sites.
steve purdy
2:23 pm on Sunday, October 7, 2012
Mr. Avino, I think you (and Vic) are panicking for no reason. As Duffer states and I can attest, this is standard in most vacation areas. It's not new, it's just new to OC (they are actually behind the times on this). If it didn't work for landlords, it wouldn't become the standard.
Here's another thing: if you rent your property through VRBO, they use this insurance too!!
Manuel Avino
12:31 pm on Wednesday, October 10, 2012
Manuel Avino
I can understand that this might be standard in most vacation areas, even though I have rented in Florida and in Myrtle Beach and had to provide a security deposit. Nevertheless our point is that if the realtors are introducing something new that will have a direct affect on the homeowners who hire them, they should be given a choice.
Neil Kaye
3:32 pm on Sunday, October 7, 2012
This certainly seems to help protect renters at the expense of owners, who will be left to fight the big insurers on their own cost. It is classic shifting of risk. We will continue to require a security deposit. If owners stick together the realtors will have to listen. Without owners, they can't make their 12%. Just how much will it cost you to litigate against a giant insurer over a less than $500 claim?
steve purdy
9:53 pm on Sunday, October 7, 2012
Actually, this gives landlords a higher level of protection: $1500 in damage protection vs.the traditional $200 (avg) of damage protection.
Manuel Avino
12:33 pm on Wednesday, October 10, 2012
Manuel Avino
Steve I don't know if you have rental property or rented in Ocean City however we have never required a $ 200.00 security deposit. Our security deposit has been substantially more than that.
vic
10:13 pm on Sunday, October 7, 2012
steve purdy speaks like a true realtor practicing cya. he wants us to believe that an insurance policy that only covers "accidental" claims is superior to the present system that covers "all" loses to owners. you truly must believe that we are fools. in addition, at vrbo and all other internet sites, the owners are able to ask for whatever security deposites that they feel are necessary. way to try to twist the facts.
Tom
7:57 am on Monday, October 8, 2012
"If owners stick together the realtors will have to listen. Without owners, they can't make their 12%."
This comment is right on the mark. Owners, take your business elsewhere. Realtors, give the owners a choice to use the insurance or require a traditional deposit. Why would you be so arrogant as to force the decision on us?
Manuel Avino
5:38 pm on Thursday, October 25, 2012
Manuel Avino
Notice to owners not all realtors are doing away with requiring security deposit. I encourage all owners to list with the following real estate offices.
1.) Century 21
2.) McCann Realtors
3.) Fasy Real Estate
4.) Weicher
5.) BooktheJerseyShore.com
These realtors are giving owners the option to stay with the traditional security deposit or accept the security deposit insurance. I commend them for this and I encourage all owners to list their properties with them.
David Snyder
8:03 am on Wednesday, December 5, 2012
Owners don't like the SDPP. Tenants don't like the SDPP. Who likes the SDPP?
Just follow the money... this is the last sentence from paragraph 16 of a RE/MAX lease:
Agency also receives compensation from CSA's SDPP, and Travel Insurance Programs.